In force since 05. 12. 2015
We are always on your side and we want you to cream Glatte, whose quality we believe were satisfied. Therefore, in any situation we try to proceed for the customer. We are relying on your responsible approach and your cooperation.
General rules. The limits of liability of the seller.
1. The company VIS Pharmaceutical Ltd. guarantees high quality and wholesomeness of products sold by online stores www.glatte-cosmetics.com, www.glatte.cz.
2. Cosmetic products in this online shop are sold in accordance with the laws of the Czech Republic and the European Union.
3. Cream Glatte not a medicinal preparation, and are therefore not place any expectations regarding the effectiveness of the cream in terms of its use to cure a specific disease or achieve a guaranteed effect within a certain period. The expected effect in use of the cream is to improve the condition of dry skin and skin hydration reduction, including a tendency to cracks and calluses.
4. The given rules of goods return and funding apply to goods acquired by individuals customers directly from VIS Pharmaceutical s.r.o, and buying in online stores www.glatte-cosmetics.com, www.glatte.cz.
5. For products purchased in pharmacies and any other businesses, the rules of returning the goods, which were adopted by these organizations. VIS Pharmaceutical s.r.o. does not act in such disputes as an interested party and does not interfere in their deliberations.
6. Between accountability in return is actually paid the price of the product, including the cost of its delivery (in accordance with the invoice issued by the Seller) to not include any additional expenditure Buyer tied to the purchase, such as transaction costs, costs of conversion of funds, the cost of transportation, etc.
1. Return of goods because of complaints about quality
In the event of objections to the quality of the product (cream has an unpleasant aroma comes out of the container, a motley consistency etc.) cream can return to the address of the VIS Pharmaceutical s.r.o. (Dr. David Becher 903/19, 360 01 Karlovy Vary, Czech Republic) in packaging to ensure its delivery intact.
Within three working days since the receipt of the shipment will be at the given account transferred to the amount paid for the goods and their delivery (in accordance with the invoice issued at purchase) and also the cost of shipping goods national postal service in the office of the VIS Pharmaceutical s.r.o., when he was with returned goods delivered to a document on the price of sending goods back to Sellers.
It is permissible to return goods, whose packaging has been infringed when it was used up less than 20% cream.
The product must be shipped to form a uniform format (download Form 1), which explains the cause of the return and given full information about consumers and account number for return of funds.
If the description of the defect raises reasonable doubt can be based initiatives Seller performed by an independent laboratory expertise, as the buyer in writing. If a discrepancy is detected, the result of examination of the complaint and the actual quality of the goods, deliver VIS Pharmaceutical s.r.o. Purchaser official laboratory findings and refuse compensation based on these facts.
Returns must be sent (postmark by mail) within 14 working days from the time of its delivery (depending on the date specified by mail).
2. Return of goods that were ordered by mistake
The cream, which was ordered by mistake, it can be returned to compensation amounting to 100% of its price and the cost of delivery to the Buyer (in accordance with the invoice issued at purchase).
To do this it is necessary to return unused cream to address VIS Pharmaceutical s.r.o. (Dr. David Becher 903/19, 360 01 Karlovy Vary, Czech Republic) in packaging to ensure its delivery intact.
The product must be shipped to form a uniform format (download Form 2), which explains the cause of return and are given full information about consumers and account number for return of funds.
Returns must be sent (postmark by mail) within 14 working days from the time of its delivery (depending on the date specified by mail).
Extension of guarantee repayment in the event of an allergic reaction (individual susceptibility)
3. Recovery of funds in the cancellation of order
If you find that you made a payment by mistake and want to cancel the order, you will be returned to the account of 100% of the price of the goods within 3 working days since receipt of a written request (it is sufficient to send e-mail from the contact address). The funds are credited to your account will occur depending on the conditions of maintaining your bank account.
The return of funds is impossible without returning the goods if the goods are not yet sent to the Buyer, or has already been sent, but so far not accepted by the Buyer (based on information e-mail).
4. Recovery of funds in case of failure to comply with order
If because of our circumstances not caused by lost shipment or delivery time due to post exceeds 30 days (European Union countries), your account will be transferred 100% of the amount paid (according to invoices issued) within 3 working days since receipt of a written request ( it is sufficient to send e-mail from the contact address). The funds are credited to your account will occur depending on the conditions of maintaining your bank account.
In the event that the buyer of goods not received due to incorrectly specified address or can not be delivered to the address (for example, if the courier made several attempts at delivery and the buyer does not try to accept the goods, does not respond to phone calls courier), Seller shall not be liable for failure to comply with the order, and in this case, pay only the price of the order.
Thank you for your order! Make sure the strength of Glatte!
05. 12. 2015
Carlsbad
Formular 1
